The review of post-market surveillance data and the investigation carried out revealed that the main factor which could lead to the side rail detachment might be related to an excessive force applied to the side rail.This is in line with the side rail condition described by the arjo service technician and photo evidence attached to the complaint record, the side rail was mechanically damaged (all screws holding the panel were ripped off).Additionally, it was indicated that the patient was leaning with legs against the side panel.The instructions for use for citadel bed frame system (830.213-en) includes the general instructions regarding use, correct operation of the side rails and other relevant warnings.Based on the analysis of the complaints, the external excessive force must first compromise the integrity of the safety side prior to breaking it.Arjo device failed to meet its performance specification since the side rail was detached.The device was used for a patient treatment when the malfunction occurred.This complaint is deemed reportable due to allegation of side rail detachment and the patient fall which resulted in minor injury.
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