The remote service engineer (rse) sent a quote for onsite services, but the quote was not accepted by the customer.Based on the information available the cause of the reported problem is unknown, because the device was not evaluated by a field service engineer (fse) onsite nor was the device sent in for analysis and repair.A good faith effort was made to obtain additional information but no additional information could be retrieved.It is unknown if the device is back in service due to insufficient information.
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