After the event the arjo representative conduct the device evaluation.The functional and visual inspection did not reveal any malfunction.The customer allegation was not confirmed.Please note that sara steady mobile active lift is delivered with the instructions for use, which provides information for correct and safe use of the device e.G.: transferring the patient at the toilet: bring the patient over to the toilet and apply the brakes.Based on the information collected to date, the exact root cause for this event was not possible to be established.In summary, no malfunction within the sara steady unit was found, so the product was up to the manufacturers specification after the event.The event occurred during the residents transfer and in that way the device was involved with the reported incident.The complaint was decided to be reportable based on the allegation that patient fell out of the device.
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