This remediation mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).No causes or potential causes of the customers reported problem were found during the review of the service and repair records.A product sample was received for evaluation.Visual inspection showed no missing labels, screen was scratched but in good condition.During functional check, the reported complaint was duplicated.Attempted to power up the device but when batteries were inserted, the device immediately alarmed with a blank screen.Unable to perform testing according to procedure due to continuous alarm at device start-up.Root cause was found to be the circuit board; circuit board was replaced.
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