The product was returned to pentax medical for repair.Our technician checked the returned unit and confirmed that the distal body chipped.Based on the result, we concluded that it was caused due to the excessive force applied on the distal body.In addition, our technician confirmed that the lg prong top broken, the remote control buttons perforated, the light guide cable buckled, the objective lens cracked, the insertion flexible tube crushed, the suction arm deformed, the lg prong top loose, the angle wire hard to move, the operation channel (primary) resistance, the u/d knob white marking faded/missing, and the u/d lock lever white marking faded/missing; however, these defects are not the main cause and/or irrelevant to the alleged complaint.In terms of distal body chipped, the possibility of dropping into human body could not be denied.Moreover, based on the technical report, ""hr-rpt-0974(distal end)"" and/or the risk analysis results, it was evaluated to submit mdr.
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