The customer performed electrical safety tests with emphasis on current leakage to the applied part or patient.The customer indicated they perform electrode rotation every 4-6 hours.Additional information regarding the event and the product were requested, but the customer declined to provide additional information per the device distributor.A good faith effort confirmed the customer was not using a philips lead sets device, but a third-party lead set, already been disposed.Further details regarding manufacturer name and product specifications of the ecg accessories were asked but remain unknown.A philips product support engineer (pse) no device issue was identified following the review of the available information.The likely root cause of the patient¿s injuries is allergic irritation.The complaint was escalated for technical investigation and the results indicate a review of the available information concluded the likely cause of the patient¿s injuries is allergic irritation to the electrodes gel.The cause of the reported problem is likely allergic irritation to the electrodes gel.The reported problem was not confirmed since we have confirmation that the customer was using a third-party non-philips device.
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