Description, reported by the vendor to the manufacturer on 10-mar-2023: it was reported that ctr was removed because dr.(b)(6) said it was bent.Unknown on lot number of the product.Unknown product can come back.Patient contact.Emailed the reporter a few times to obtain additional information to no avail.Additional information was requested from the vendor by the manufacturer on 16-mar-2023.On 03/30/2023 the vendor stated that no further information will be provided by the account and the product will not be returned.Initial reporter of this event with the medical device fortifeye ctr, model ctr11r (pma: p010059 s006), was: (b)(6) no information (serial number or lot) of the used device was given by the facility.The product will not be returned to the manufacturer.No product related investigation (review of dhr and measurement protocols) could be conducted.A trend analysis was performed.The occurence of the product problem since 2014 is "unlikely".The trend analysis shows an indication for a decreasing trend.
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