Model Number E601 |
Device Problem
Mechanical Jam (2983)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 03/27/2023 |
Event Type
malfunction
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Manufacturer Narrative
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The field service engineer changed a printed circuit board assembly.
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Event Description
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The initial reporter stated they received discrepant results for five patient samples tested with the elecsys tsh assay on a cobas e 601 module.The initial results were reported outside of the laboratory.The customer stated they had issues with control recovery for tsh and one other test.The customer then recalibrated and repeated patient sample testing; the patient results were different.The first sample initially resulted in a tsh value of 2.68 miu/l and it repeated as 3.64 miu/l.The second sample initially resulted in a tsh value of 1.25 miu/l and it repeated as 1.72 miu/l.The third sample initially resulted in a tsh value of 8.97 miu/l and it repeated as 10.84 miu/l.The fourth sample initially resulted in a tsh value of 1.05 miu/l and it repeated as 1.41 miu/l.The fifth sample initially resulted in a tsh value of 2.73 miu/l and it repeated as 3.48 miu/l.The tsh reagent lot number was 660341.The reagent expiration date was requested, but not provided.
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Manufacturer Narrative
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The field service engineer determined the main pump had failed and there were black particles throughout the water system.The pump was replaced and the system is functioning normally.The investigation determined the service actions resolved the issue.
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Search Alerts/Recalls
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