Investigation: vascular surgeon wanted to let getinge know that the balloon on the atrium stent ruptured.Unsure why, the arteries didn¿t appear calcified.She was able to get another balloon back inside the stent and inflate to post dilate.No other details were provided.Multiple attempts were made to obtain additional information regarding the complaint and procedure to help determine the cause of the alleged balloon burst but no answers were provided.The device in this case has not been returned.Photos of the device were also not provided.Based on the details provided it is impossible to confirm if the balloon or catheter was leaking at the time of the attempted stent deployment.A review of the inventory for this lot of product shows that there is no inventory left to conduct testing on a companion sample.Additionally, as the circumstances surrounding the alleged incident were not provided, testing of a contemporaneous sample will not be performed as the clinical procedure details will not be able to be replicated.Without the device in question, the complaint cannot be confirmed nor can any device nonconformity.A recurring lot number query was conducted and there has been no other complaints associated with this lot of stent delivery systems (l/n 483942).A complaint history, complaint trend, and capa review did not identify any related complaints, capas, or trends to specifically aid in the investigation.The device history records review did not identify any non-conformances.All product quality and performance requirements were met.All equipment was in calibration and the records show that all personnel were properly trained to the procedures.No significant design, material, procedural or process changes around the time of device manufacture have been identified.A risk review found that the risk management documents for this product adequately address the reported defect and the severity and anticipated occurrence level are appropriate.Based on the information provided in the complaint and the review of the device history records, there is no evidence to conclude that the device was faulty or manufactured improperly.Based on the investigation the root cause is impossible to define.The product met all quality and performance requirements.H3 other text : device not returned.
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