Product complaint # (b)(4).Additional information provided: the product was stored according to the manufacturer's instructions.If further details are received at a later date a supplemental medwatch will be sent.Evaluation: visual inspection was conducted on the returned device.The analysis results found that a device was returned inside its opened package.The visual analysis of the device revealed that the tip of the pen was broken.A manufacturing record evaluation was performed for the finished device batch number, and no non-conformances were identified.As part of quality process, all devices are manufactured, inspected, and released to approved specifications.No conclusion could be reached as to what may have caused the reported incident.This report is being submitted pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by ethicon, or its employees that the report constitutes an admission that the product, ethicon, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.
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