According to the collected information, the hospital staff replaced the power cord plug.The plug was not connected correctly with the wires which resulted in the short circuit.The ifu for citadel bed (830.213-en) includes the following information related to the subject of the investigation: ¿if the power cord or plug is damaged, the complete assembly must be replaced by authorized service personnel.Do not remove the fitted plug, or use a rewireable plug or adapter.¿ ¿visually check power supply cord and mains plug.¿ this procedure has to be done weekly.If the result of this test is unsatisfactory, contact arjo or an arjo-approved service agent.Based on the information provided, it is indicated that the root cause of the investigated scenario was the unauthorized repair of the power cord conducted by the customer staff.Arjo device failed to meet its performance specification since the sparks appeared from the power cord.There was no allegation of any patient involvement.No injury was claimed.The complaint is reportable due to allegation that spark from power cable occurred.
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