Model Number ORG-9110A |
Device Problems
No Display/Image (1183); Data Problem (3196)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 03/24/2023 |
Event Type
malfunction
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Manufacturer Narrative
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The customer reported that this transmitter is not showing the heart rate (hr) numeric value on the central nurse's station (cns).The technical service area manager (tsam) initialized the org to resolve the issue.There was no patient injury reported.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.The following fields contain no information (ni), as attempts to obtain information were made, but not provided: a2 - a6 attempt # 1: (b)(6) 2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: (b)(6) 2023 emailed the customer via microsoft outlook for patient information: the customer replied by stating; i am unable to get the information requested.B6 attempt # 1: (b)(6) 2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: (b)(6) 2023 emailed the customer via microsoft outlook for patient information: the customer replied by stating; i am unable to get the information requested.B7 attempt # 1: (b)(6) 2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: (b)(6) 2023 emailed the customer via microsoft outlook for patient information: the customer replied by stating; i am unable to get the information requested.Additional model information: d10 concomitant medical device: the following device was used in conjunction with the model #: 681ra.Returned to nihon kohden: no.Zm transmitter: model #: 531pa.Returned to nihon kohden: no.The following fields are not available (n/a) to this report: h4 device manufacturer date.
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Event Description
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The customer reported that this transmitter is not showing the heart rate (hr) numeric value on the central nurse's station (cns).There was no patient injury reported.
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Manufacturer Narrative
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Details of complaint: the customer reported that this transmitter is not showing the heart rate (hr) numeric value on the central nurse's station (cns).The technical service area manager (tsam) initialized the org to resolve the issue.There was no patient injury reported.Investigation summary: the investigation confirmed that the phenomenon could be reproduced when on the hiq-view function of the bedside monitor g5/g7.When switching the 6-electrode leads and the 3-electrode leads for the ecg of the zm transmitter, the g5/g7 operated to set the lead i to the chest leads (c1, c2).The correct behavior is to set one of the v1 to v6 leads for the chest leads (c1, c2).Cause: software of the g5/g7 countermeasure: software of the g5/g7 (ver.02-27) release schedule august, 2023 although the customer reported that the hiq-view function was not used when the phenomenon of the 1st issue happened, it could not be identified from the log information whether the hiq-view function was used because the log information didn't include the history when the phenomenon happened.Manufacturer references # (b)(4) follow up 001.
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Event Description
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The customer reported that this transmitter is not showing the heart rate (hr) numeric value on the central nurse's station (cns).There was no patient injury reported.
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Search Alerts/Recalls
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