No product information has been provided to date.This mdr was generated under protocol (b)(4), as a result of warning letter (b)(4).Manufacturing device history record review was not performed because the results of the complaint investigation do not indicate a problem with the manufacture of the device.No causes or potential causes of the customer's reported problem were found during the review of service and repair records.A product sample was received for evaluation.Visual and functional testing were performed.Wear and tear damage observed to top and bottom enclosure.An outdated membrane switch.The technician started with a visual inspection then attached test hose, plugged in line cord, pressed the on button, and selected high on the keypad.The device heated to the highest temperature selected and didn't go any higher.The reported issue was not duplicated.The root cause of the reported issue could not be confirm.No action taken due to the age and condition of the device.It is deemed beyond economical repair and will be scrapped.
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