Model Number 71953-01 |
Device Problem
Insufficient Information (3190)
|
Patient Problem
Shaking/Tremors (2515)
|
Event Date 04/11/2023 |
Event Type
Injury
|
Manufacturer Narrative
|
The product has been requested back for an investigation.At this time product has not yet been returned.If the product is returned, a physical investigation will be performed, and a follow-up report submitted.The date of event is unknown.The date entered in section b3 is the date abbott diabetes care (adc) became aware of the event.All pertinent information available to abbott diabetes care has been submitted.
|
|
Event Description
|
An error message was reported with the adc devie.Customer received an unknown/unspecified error message on their meter display and was unable to obtain readings.As a result, customer experienced malaise and tremors and was provided ten (10) grams of fruit pasta by a non-healthcare professional (non-hcp).There was no report of death or permanent impairment associated with this event.
|
|
Manufacturer Narrative
|
The reported reader (b)(6), adapter and usb cable was returned.Visual inspection has been performed on the returned reader and no issues were observed.Control solution testing has been performed inside test fixture.Error message was not observed.Visual inspection has been performed on the usb/charging cable and no issues were observed also, no opens or shorts were observed.Usb/charging cable passed testing.Visual inspection has been performed on the power adapter and no issues were observed.Power adapter passed testing.The reader was further de-cased and visual inspection on the printed circuit board assembly (pcba ) was performed.Debris contamination on strip port was observed.Therefore, issue is not confirmed to use.Extended investigation has been performed for the reported complaint and there was no indication that the product did not meet specification.The dhrs (device history review) for the libre reader and kit pack for verification of correct cable and adapter was reviewed.The dhrs showed the libre reader passed all tests prior to release and correct cable and adapter was part of the kit pack.Section d4 (serial number) was updated from (b)(6).All pertinent information available to abbott diabetes care has been submitted.
|
|
Event Description
|
An error message was reported with the adc devie.Customer received an unknown/unspecified error message on their meter display and was unable to obtain readings.As a result, customer experienced malaise and tremors and was provided ten (10) grams of fruit pasta by a non-healthcare professional (non-hcp).There was no report of death or permanent impairment associated with this event.
|
|
Search Alerts/Recalls
|