Model Number ALLURA XPER FD20 |
Device Problems
Unstable (1667); Noise, Audible (3273)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 03/27/2023 |
Event Type
malfunction
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Event Description
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It has been reported to philips that on (b)(6) 2023, at the start of a procedure, when moving the c-arm a loud bang was heard and the c-arm suspension seemed to become unstable.The procedure was stopped.No patient harm has been reported.A philips engineer evaluated the system onsite and identified two cracks in the flexmove ceiling carriage.The ceiling carriage is divided into two sections.The observed cracks were at the connection between the two sections.Onsite evaluation also identified that out of the 21 screws of the flexmove ceiling carriage rail, 8 were broken and 9 were loose. the customer is requested to not use the system until the system is repaired.The investigation is ongoing.A follow up report will be submitted when further information is available.
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Manufacturer Narrative
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Philips has investigated this complaint.According to the additional information collected, the system was in clinical use when the issue occurred.The philips field service engineer (fse) inspected the system onsite and confirmed that the system was unable to move laterally using motorized movement and had a loud bang when moving laterally manually.A review of the system log file showed that there was a collision issue.The fse replaced the flex move carriage.After the replacement of the flex move carriage, the system was returned to use in good working order.These codes were updated based on investigation outcome.The evaluation method code grid was corrected.
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Search Alerts/Recalls
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