The reported event could not be confirmed, since the device was returned and found to be fully functional.Device inspection revealed the following: the received target device was in overall good condition with slight scratch marks which is evidence of usage over time.A functional test of the proximal locking hole was done with a received nail, sample instruments, and the returned sleeve were performed.The complained malfunction could not be replicated, the drill passed the nail with no contact.A review of the device history for the reported lot did not indicate any abnormalities.No corrective actions are required at this time.A review of the labeling did not indicate any abnormalities.No indications of material, manufacturing or design related problems were found during the investigation.Based on the investigation, the root cause was attributed to a user-related issue.If the target device and corresponding instruments would have been used as intended, the collum screw would have been placed correctly.If any additional information is provided, the investigation will be reassessed.
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