A review of the device history record traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.It is important to remind the customer directions for use (dfu) for the viscous fluid control (vfc) device stipulates in the warnings section the system used in conjunction with the vfc pak constitutes a complete surgical system.Use of disposables other than those of the customer used bausch + lomb device may affect system performance and create potential hazards.In addition, it also reminds the customer mismatch of consumable components and use of settings not specially adjusted for a particular combination of consumable components may create a patient hazard.No sample has been returned for evaluation; therefore, the condition of the product could not be verified.There was also no specific images or evidence provided to ascertain causality of this event.A review of the report indicates the root cause of the event is likely related to the customer not following the device's directions for use.The report confirms a mismatch of devices during this event which is not recommended when using the vfc device.The root cause for this complaint is related to the customer not following the device instructions/warnings, therefore, specific action with regards to this complaint will not be taken.Current tracking indicates no adverse trend for this lot for this event.In-process controls are established to ensure each device meet acceptance criteria prior to release.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
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