A review of the alarm information from the analyzer determined there was a software error and a measurement inconsistency error.The remedy for both errors requires a re-start of the system.If this is not done, this can lead to a sample mismatch.The system data logs were not available, so it could not be determined if the system was re-started.The field service engineer re-installed the software, verified the test strip sensor area was clean.Calibration and controls were processed successfully and no further issues have arisen.The investigation determined the service actions resolved the issue.
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