The customer later confirmed that they cleaned, disinfected, and sterilized the product before returning it for evaluation, and that they were not sure when the foreign material adhered to the scope.Additionally, there was no delay in the start of pre-cleaning, the customer did flush the nozzle with water and air, they wiped the nozzle with clean lint-free cloths and submerged the device in detergent solution, and there were no abnormalities reported in the accessories used for reprocessing the device.The device was returned to an olympus repair facility, and an evaluation of the device was performed.During the evaluation, foreign material was discovered in the device nozzle.The customer's originally reported issues of a e315 scope error and no image were not confirmed.The following additional findings were also noted: dirt on the objective lens, discoloration of the connecting tube and bending section cover, wear of the angle wire causing bending angles in the up direction and play of the up/down knob to not meet the standard value, assorted chips, leakages, scratches, wrinkles, sticky components, slipping light guide bundle, shaved components, nozzle corrosion, objective lens discoloration, and loss of water tightness due to pinhole on the universal cord.The investigation is ongoing.A supplemental report will be submitted upon completion of the investigation.
|