The user contacted mobius shortly after the event, as the fall resulted in a remote code appearing on the ibot.This is expected device behavior in the event of a fall.The user, who was not yet aware of the injury, reported to mobius staff that no injury had occurred.Mobius staff cleared the code remotely.At a later date, the user contacted mobius for a service request unrelated to this incident.At that time, he mentioned in passing having broken a leg when he caught a wheel and fell while in balance mode on a cruise ship.Mobius staff confirmed with him that this was the same event for which he had previously reported no injury.Mobius retrieved the logs from his device.No device malfunction was indicated in the logs.Assessment of the logs corroborated the user's account that a fall had occurred, and indicated that the fall was due to user error.The user manual warnings state to "avoid obstacles, slick surfaces, or excessive rocking when in balance mode.".
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The user reported being in balance mode on a cruise ship, and catching a wheel on something, causing the device to go over sideways.This resulted in the user breaking their leg, which, due to their medical condition, they did not feel and therefore did not realize at the time that they had sustained an injury.
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