Without the benefit of examination and testing, coloplast is precluded from commenting on the condition of the device or the cause of the occurrence.Should additional facts prompt us to alter or supplement any information or conclusions contained in the original mdr or in any prior supplemental reports, a follow-up report will be submitted.
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We have been informed about a defect product, broken stent, on a vortek product.According to the complaint description lot number and one picture are available, but no sample.After receiving this complaint, we searched for other complaints and found none regarding the lot number.Checking the quality databases did not reveal any anomaly in relation to the described defect.We showed the picture to the operators who manufacture this product.According to them, this part is defective.The hypothesis put forward was a machine fault, and that this piece had not been correctly oriented after manufacturing, and should have been destroyed.Following this exchange, we resensitized them to good practices.However, the person responsible for this manufacturing operation no longer works for the company.This issue was due to an human error.
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