The device was received and evaluated for a different reported issue.The pump is no longer in the as received condition and there is no opportunity to evaluate for the reported symptom 'did not infuse'.A service history review was performed and revealed that the device has no previous service events; therefore, servicing did not cause or contribute to the reported event.The cause of the condition could not be determined.The device will be tested prior to return to the customer to ensure all specifications are met.Should additional relevant information become available, a supplemental report will be submitted.
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