This mdr was generated under protocol (b)(4), as a result of warning letter cms# 617147.A product sample was received for evaluation.Visual and functional testing were performed.No physical damages were observed.Sample was powered on and tested with multiple temperature settings but the temperature was in range the whole time.The temperature remains stable and in the range.The root cause of the reported issue was not able to be determined.Actions were taken to mitigate the reported issue: replace the filter, replace the power cord clip.No causes or potential causes of the customer's reported problem were found during the review of service and repair records.D4: udi information is unknown.G5: premarket (510k) number is unknown.E4: initial reporter also sent report to fda is unknown.Operator of device is unknown.
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