The customer observed falsely elevated carbon dioxide (co2) results on alinity c processing module for several patients on multiple analyzers.Some of the results reported out of the laboratory and need to repeat and correct those co2 results.The co2 results from line 1 and 2 provided were: the unit of measure is mmol/l on (b)(6) 2023 line 1: sid (b)(6) initial=35 /repeated=29.Line 2: sid (b)(6) initial=35 /repeated=28.Sid (b)(6) initial=34 /repeated=28.Sid (b)(6) initial=33 /repeated=27.Additional information provided: sid (b)(6) initial=29.9 /repeated=26.3.Sid (b)(6) initial=30.1 /repeated=25.9.Sid (b)(6), initial=32.9 /repeated=28.2.Sid (b)(6) initial=30.5 /repeated=25.4 sid (b)(6), ,initial=33.2 /repeated=28.2.Sid (b)(6) initial=32.8 /repeated=26.8.Sid (b)(6), initial=31.8 /repeated=26.3.Sid (b)(6) initial=31.7 /repeated=26.5.Sid (b)(6), initial=30.2 /repeated=27.5.Sid (b)(6) initial=30.0 /repeated=26.2.Sid (b)(6), initial=31.9 /repeated=28.3.Sid (b)(6) initial=31.6 /repeated=28.8.Sid (b)(6), initial=31.4 /repeated=26.7.Sid (b)(6) initial=30.5 /repeated=27.3.Sid (b)(6), initial=29.4 /repeated=26.4.Sid (b)(6) initial=29.3 /repeated=24.4.Sid (b)(6), initial=30.1 /repeated=27.7.Sid (b)(6) initial=33.1 /repeated=28.5.Sid (b)(6), initial=32.7 /repeated=28.6.Sid (b)(6) initial=29.3 /repeated=25.8.Sid (b)(6), initial=30.2 /repeated=27.1.Sid (b)(6) initial=35.1 /repeated=28.8.Sid (b)(6), initial=32.9 /repeated=25.8.Sid (b)(6) initial=32.4 /repeated=26.2.Sid (b)(6), initial=32.8 /repeated=25.7.Sid (b)(6) initial=30.4 /repeated=23.7.Sid (b)(6), initial=30.6 /repeated=23.8.Sid (b)(6) initial=29.3 /repeated=22.9.Sid (b)(6), initial=32.8 /repeated=26.7.Sid (b)(6) initial=32.8 /repeated=28.7.Sid (b)(6), initial=31.9 /repeated=28.6.Sid (b)(6) initial=32.6 /repeated=27.1.Sid (b)(6), initial=30.0 /repeated=25.1.Sid (b)(6) initial=30.5 /repeated=25.2.Sid (b)(6), initial=31.1 /repeated=27.0.Sid (b)(6) initial=30.8 /repeated=24.8.Sid (b)(6), initial=31.4 /repeated=28.5.Sid (b)(6) initial=31.7 /repeated=28.8.Sid (b)(6), initial=30.9 /repeated=28.2.Sid (b)(6) initial=30.4 /repeated=28.3.Sid (b)(6), initial=29.4 /repeated=27.5.Sid (b)(6) initial=30.8 /repeated=27.9.Sid (b)(6), initial=30.4 /repeated=28.5.Laboratory reference range for carbon dioxide=20 to 30 mmol/l.Note: results expressed in mmol/l are equivalent to meq/l for this analyte.There was no reported impact to patient management.
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The complaint evaluation included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history record review for alinity carbon dioxide reagent lot number 62643uq08 and alinity co2 calibrator lot 93689fd01.The ticket search determined that there is as expected complaint activity for the likely cause lot.A review of tracking and trending did not identify any trends for the complaint issue.Trending review determined no adverse trend for the issue for the product.Return testing was not completed as returns were not available.The issue description stated when the patient results are observed to be elevated, qc is retested and are also elevated.The reagent is replaced with a new cartridge and calibrated and then qc is back in range.Labeling states abnormally elevated or fluctuating co2 levels in the laboratory may interfere with carbon dioxide measurements, leading to inaccurate results.Under these circumstances, more frequent calibrations may be necessary.Labeling states a control value is out of the specified range.Associated test results are invalid, and samples must be retested.Assay recalibration may be necessary.The customer followed this direction, and the qc was back in range.Device history record review did not identify any non-conformances or deviations with the complaint lot and complaint issue.A review of the manufacturing documentation did not identify any issues associated with the complaint issue.A review of labeling concluded that the issue is sufficiently addressed.Based on the investigation no systemic issue or deficiency of the alinity carbon dioxide reagent , lot 62643uq08 and alinity co2 calibrator lot 93689fd01 were identified.
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