It was reported to philips that the device does not electrically discharge.The problem was found during functional testing.This report is based on information provided by philips field service engineer (fse) and has been investigated by the philips complaint handling team.Philips received a complaint on the efficia dfm100 defibrillator indicating that the device does not deliver a shock.There was reportedly no patient involvement.The fse evaluated the device on site.It was determined from there was no device problem found; however, the battery needed recharged in order to function as intended.The battery was recharged and the device returned to full functionality.The device remains at the customer site and no further evaluation is warranted at this time.Based on the information available and the testing conducted, the cause of the reported problem was the battery needing recharged.No device problem was found.The reported problem was confirmed.Based on the information available and results of additional analysis, no further action is necessary at this time.The data entered in this complaint record will be utilized for product quality and safety improvements per the post market surveillance and risk management processes.The battery was recharged and the device returned to full functionality.It has been concluded that no further action is required at this time.If additional information is received the complaint file will be reopened.
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