The customer reported that the nursing round was performed and the patient was assisted in changing of position, skin lubrication, and protection of bony prominences.The shift leader noticed the exit of the gastrostomy probe and a broken balloon was observed.Nelaton probe posture was performed.The physician on duty of the qx general service was informed who referred to enlist everything for passage of a new one.The shift manager was informed.The patient continues under safety and comfort measures.
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The device history record file was reviewed.No discrepancies were found according to the reported issue.The physical sample was not returned for evaluation however, a photo and video were provided for reference.After performing a visual inspection of the photo and video, a ruptured balloon was observed.A gemba was carried out in the manufacturing process.Current process and controls were found to be followed correctly, including subassemblies, finished product assembly, packaging, and product inspections.A supplier corrective action request has been initiated to address the reported issue.
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