The customer reported that during the nursing round, there was evidence of a displaced gastrostomy probe and burst balloon.The chief and doctor on duty were informed, who assessed the patient.On (b)(6) 2023 it was stated that it was necessary to place another tube or gastrostomy tube.
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Updated b5 event description and h6 health effect - impact code based on additional information received.Investigation summary: the physical sample was not returned for evaluation.Instead a photo and video was provided for review.Per review of the photo, a broken balloon was observed.In the video a completely burst balloon, without detachment in the upper side of the balloon, was observed.A gemba was carried out in the manufacturing process.The current process and controls were found to be followed correctly, including subassemblies, finished product assembly, packaging, and product inspections.A root cause could not be determined based on the information available.A corrective and preventive action was opened with the supplier to address the issue through a more robust investigation.
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