It was reported that the sensor control panel turned off and the arterial pump stopped.After restarting the hl20, the panel turns on and works normally.This shutdown of the sensor control panel occurred several times.There were no error messages and the hand crank was not used.The failure occurred during treatment.No harm to any person has been reported.Due to the current sanctions on russia it is unclear when or if the repair can be completed.So far the device could not be inspected and it is unknown if or which components might be affected.Therefore the actual root cause could not be determined.However the reported failure could be linked to following most probable root cause according to the risk management file: operator can not see alarms, can´t override (bubble, level, pressure) intervention because of e.G.: display failure or master failure; system control panel (scp) monitor failure; communication fails / disconnection (e.G.Scp to console, console to pump)).Arterial pump doesn´t start, unintended stopped or slowed down because of e.G.: user error; component defective; communication error.The review of the non-conformities has been performed on 2023-05-25 for the period of 2020-12-07 to 2023-05-23.It does not show any non-conformity in regard to the reported product and failure.There is no indication that manufacturing issues occurred during this time, thus production related influences are unlikely.The device was manufactured on 2020-12-07.Based on the results the reported failure "sensor control panel turned off and the arterial pump stopped" could not be confirmed.The customer will be informed about the results by the getinge sales and service unit.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿ s trending program and additional investigations or corrections will be implemented in case of adverse trending.If any new relevant information will be received the complaint will be reevaluated and if necessary reopened.H3 other text : unclear if device evaluation will be possible due to current sanctions on russia.
|