The manufacturer was contacted in reference to the voluntary field safety notice / recall notification related to the sound abatement foam in certain cpap, bipap, and mechanical ventilator devices in a previous ra 308504928.The manufacturer received information alleging the patient experienced issues with her nose while using the device.The patient stated her nose was running and swollen and developed ulcers/lacerations inside her nose.Patients states she was prescribed ointment for the prevention of infection.The patient states when using the device, the pressure went higher and caused harm in her nose.The settings on the device were checked by the dme and the settings were correct.The patient confirmed using nasal pillows.The device was returned to the manufacturer quality product investigation laboratory for further investigation.The device was visually inspected.The external investigation found no evidence of damage or contamination.The device's error log was reviewed, and the manufacturer confirmed no errors were logged.An internal investigation was performed on the device.The manufacturer confirmed the device had no evidence of foam degradation.No other information has been received however if additional information is received a supplemental/follow up will be sent.
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