H10: the device was in use on a patient at the time the reported issue was discovered; however, there was no reported patient or user harm.Additionally, the device was swapped out for another v60, but therapy was not interrupted or delayed.The customer reported to the remote service engineer (rse) that the air volume was low.Per good faith effort (gfe) response, the authorized service provider (asp) engineer could not duplicate the reported issue and confirmed that after testing, the device was normal, the screen display was normal, and there was no alarm.The device passed required performance verification tests per philips standard and was returned to service.The investigation concludes that no further action is required at this time.If additional information is received, the complaint file will be reopened.
|