The clinical representative has not been able to retrieve the transmitter associated with rma 2023-08567 to be sent to curonix headquarters for the engineering investigation.The waa heat related failure was reviewed for potential causes of the reported issue.Based on this review, placing the device directly on the skin has been ruled out as a potential cause.Other potential causes of overheating are charger/cable short, misuse of the cable (forced entry of the charger cord into the waa), pcb failure, battery failure, thermal cutoff not working and excessive battery current.The stimulator is used to treat pain. the cause of the reported issue is unknown. therefore, conclusion has been selected as no problem/fault found.Rates reviewed at the most recent complaint trending meeting do not indicate a significant increase in no problem found.No problem found rates remain acceptably low; thus, capa is not required.No problem found rates will continue to be tracked and trended.
|
The investigation found the power amplifier was damaged (failure mode is low impedance), triggering the "low power detect" alarm and causing the battery overcurrent protection to trip within a few seconds.Therefore, the device cannot deliver therapy.Due to the damaged power amplifier, the device does not operate.Therefore, unable to obtain thermal images.Rates reviewed at the most recent complaint trending meeting do not indicate a significant increase in blown power amplifier.Blown power amplifier rates remain acceptably low; thus, capa is not required.Blown power amplifier rates will continue to be tracked and trended.
|