It was reported that the error message ¿pump disposable error¿ was displayed.Switching the affected hls set to another cardiohelp did not solved the problem.The error message appeared again.A testing hls set did not showed the error message on both cardiohelps.Therefore the cardiohelp was excluded as the cause of the error message.The affected hls set could also not be used with the emergency drive.The centrifugal pump of the hls set is still not rotating.After multiple times of trying with the emergency drive and a significant use of force the emergency drive started to move on the hls set.A video was provided.The affected product was investigated by getinge laboratory on 2023-08-31 with following conclusion: the failure is not reproducible.However, according to the provided video of the customer the most probable root cause is a jamming of the rotor, which can cause the error message "pump disposable error".In the instruction of use (ifu) of the hls set advanced, in chapter ¿safety instructions for the oxygenator¿ it is stated to ensure that the device is fitted onto the drive correctly and securely fixed, to eliminate the risk of magnetic decoupling between the drive and the centrifugal pump and to not use the device if there is any failure during the priming procedure.The production records of the affected product were reviewed on 2023-08-31.According to the final test results, the modul passed the tests as per specifications.Production related influences are unlikely.Based on the results the reported failure "pump disposable error - pump not rotating" could not be reproduced but could be confirmed according to the provided video of the customer.This complaint was found in the database of customer complaints for the hls set as a single event (timeframe from 2022-05-22 till 2023-05-22).The customer will be informed about the results by the getinge sales and service unit.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿ s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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