All available patient information was included.Additional patient details are not available.The complaint investigation for falsely elevated alinity i afp results included a search for similar complaints, and the review of complaint text, trending data, labeling, and device history records.Return testing was not performed as returns were not available.Data and information provided by the customer confirm the complaint issue without indication for any additional issues identified.The ticket search by lot number indicates the product lot is performing as expected.The ticket trending review of complaint data did not identify any trends regarding commonalities for lot number and complaint issue.A review of the labeling addresses the customer's issue.The field data analysis shows that the median patient result for lot 45424fn00 falls within 2sd of the established baseline, indicating the reagent lot is performing acceptably on market.The device history record review was performed on lot 45424fn00, which did not show any related potential non-conformances, deviations, or non-conformances.Based on the investigation, no systemic issue of product deficiency was identified for the alinity i afp reagent lot 45424fn00.
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