At this time, product has not yet been returned.An extended investigation has been performed for the reported complaint, and it has been determined that there was no indication that the product did not meet specification.The dhrs (device history record) for the libre reader, and the dhrs showed the libre reader passed all tests prior to release.Dhr for kit pack was reviewed and verified correct cable and adapter where in kit pack.If the product is returned, a physical investigation will be performed and a follow-up report submitted.All pertinent information available to abbott diabetes care has been submitted.
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A customer reported a delivery delay with a replacement adc device.The replacement device was issued due to a fast draining battery.Due to the delivery delay, the customer was therefore unable to monitor glucose and experienced a loss consciousness.It was indicated that the customer was able to self-treat with food.There was no report of death, serious injury or mistreatment associated with this event.
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