The following fields were updated due to additional information: d10: device available for eval yes, d10: returned to manufacturer on: 02-jun-2023.Investigation summary: it was reported the print on the packaging was missing.To aid in the investigation, one sample and three photos were provided for evaluation by our quality team.A visual inspection was performed, and the defect of missing information was confirmed.This defect could occur if there were issues with the printer that places the information on the unit packages.A device history record review was completed for provided material number 394910, lot 2167395.According to the documented records, the product was manufactured according to the approved manufacturing procedures, specifications, and then released by quality assurance.There were no nonconformance(s), capas or abnormal conditions noted at the time of production.At the time of the dhr review, there were no changes to the process and/or equipment that would have affected the manufacturing of the device.The maintenance report was also reviewed and found that there were problems with the printer.A corrective action notification was provided to personnel.To date, there have been no other similar events reported for this lot.Based on the investigation, bd was able confirm the customer¿s indicated failure mode.
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