Catalog Number 03003523001 |
Device Problem
Low Test Results (2458)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 05/08/2023 |
Event Type
malfunction
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Manufacturer Narrative
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The field service engineer (fse) performed periodic maintenance, including checking, cleaning, and lubricating all mechanisms.The customer performed calibration and qc successfully.The investigation is ongoing.
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Event Description
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There was an allegation of questionable gen.2 ise indirect for cl results for 1 patient sample on a cobas integra 400 plus.The initial cl aliquot result was 88 mmol/l.As the result was low, this prompted the customer to rerun qc.The qc was out of range and the customer performed troubleshooting to get the qc within range.When qc was back within range, the customer repeated the patient sample aliquot and the repeat result was 101 mmol/l.No questionable results were reported outside of the laboratory.The repeat result was deemed correct.The analyzer serial number is (b)(6).
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Manufacturer Narrative
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The qc recovery data provided was acceptable.The service maintenance actions performed by the fse resolved the issue.No further issues were reported after the service visit.
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Search Alerts/Recalls
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