Model Number GZ-130PA |
Device Problems
No Audible Alarm (1019); Battery Problem (2885)
|
Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
|
Event Date 05/30/2023 |
Event Type
malfunction
|
Event Description
|
The customer reported that the gz transmitter battery spontaneously died without warning.There was no patient injury reported.
|
|
Manufacturer Narrative
|
The customer reported that the gz transmitter battery spontaneously died without warning.According to the customer, the unit died, but they're not seeing any event showing a change trans battery for this unit.The customer wants this investigated to see what caused the event.There was no patient injury reported.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.The following fields contain no information (ni), as attempts to obtain information were made, but not provided: a2 - a6: attempt # 1: 06/01/2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: 06/05/2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 3: 06/07/2023 emailed the customer via microsoft outlook for patient information: no reply was received.B6: attempt # 1: 06/01/2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: 06/05/2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 3: 06/07/2023 emailed the customer via microsoft outlook for patient information: no reply was received.B7: attempt # 1: 06/01/2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: 06/05/2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 3: 06/07/2023 emailed the customer via microsoft outlook for patient information: no reply was received.D10: attempt # 1: 06/01/2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 2: 06/05/2023 emailed the customer via microsoft outlook for patient information: no reply was received.Attempt # 3: 06/07/2023 emailed the customer via microsoft outlook for patient information: no reply was received.
|
|
Manufacturer Narrative
|
Details of complaint: the customer reported that the gz transmitter battery spontaneously died without warning.According to the customer, the unit died, but they're not seeing any event showing a change trans battery for this unit.The customer wants this investigated to see what caused the event.There was no patient injury reported.Investigation summary: review of the customer's complaint history shows similar complaints under the following tickets: (b)(4) and found to be due to the customer using batteries not recommended for use with the gz transmitter.The gz operator's manual recommends using medipower alkaline batteries or panasonic nimh batteries as these have been verified to operate well with the device.Manufacturer references # (b)(4)- 174871 follow up 001.
|
|
Event Description
|
The customer reported that the gz transmitter battery spontaneously died without warning.There was no patient injury reported.
|
|
Search Alerts/Recalls
|