Distribution history: the complaint product was manufactured at csi on 31/dec/2014 under work order 169964 and sold on 19/jan/2015.Manufacturing record review: dhr-169964 was reviewed and no non-conformities, related to the complaint condition, were noted.Incoming inspection review: not applicable.Service history record: no service history record found for this product.Historical complaint review: a review of the 2-year complaint history showed similar reported complaint conditions.Product receipt: the complaint unit was returned on a repair.However, based on log 100470 this unit was at csi on 06/jun/2023.Visual evaluation: visual examination of the complaint product revealed no physical damage.Functional evaluation: complaint product was functionally evaluated and found to function properly.Root cause: root cause not applicable as the complaint condition was not confirmed.Coopersurgical will continue to monitor this complaint condition for trends.No further corrective action is necessary, as the complaint condition was not confirmed.The unit was tested and found acceptable.The unit was returned to the customer.
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