The complaint evaluation included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history record review and in-house testing of architect cyclosporine reagent lot 47104fn00.The ticket search by lot indicates that the reagent lot(s) performs as expected for this product.Trending review determined no adverse trend for the issue for the product.Return testing was not completed as returns were not available.Trending review determined no adverse trend for the issue for the product.Performance testing was performed using a retained kit of lot 47104fn00.And all specifications were met indicating that the lot is performing acceptably.Device history record review did not identify any non-conformances or deviations with the complaint lot and complaint issue.Per product labelling values obtained with different assay methods cannot be used interchangeably due to differences in assay methods and cross reactivity with metabolites, nor should correction factors be applied.Therefore, consistent use of one assay for individual patients is recommended.When changing cyclosporine assay methods, including between abbott assays, in the course of monitoring a patient, additional sequential testing should be carried out to confirm baseline values.A review of the manufacturing documentation did not identify any issues associated with the customer¿s observation.There was no issue with reagent performance identified.A review of the product labeling concluded that the issue is sufficiently addressed.Based on the investigation no product deficiency was identified for the architect cyclosporine reagent lot 47104fn00.
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