Model Number AZURION 7 M20 |
Device Problem
Mechanical Jam (2983)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 05/26/2023 |
Event Type
malfunction
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Event Description
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It has been reported to philips that there were intermittent shutter errors.The issue was found during clinical use.No harm has been reported to philips.Philips has started an investigation of this complaint.
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Manufacturer Narrative
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Philips has investigated this complaint.The philips remote service engineer (rse) inspected the system remotely, did functional analysis and confirmed that there were intermittent collimator shutter errors.Review of the system log file showed that there were issues with collimator hardware.The fse did the troubleshooting actions and found that the power supply was damaged.The fse resolved the issue by testing and checking the connections.After this, the system was returned to use in good working order.The codes were updated based on the investigation outcome.Evaluation method code was corrected.
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Manufacturer Narrative
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Philips has investigated this complaint.The philips remote service engineer (rse) inspected the system remotely, did functional analysis and confirmed that there were intermittent collimator shutter errors.Review of the system log file showed that there were issues with collimator hardware.The rse did the troubleshooting actions and found that the power supply was damaged.The rse resolved the issue by testing and checking the connections.After this, the system was returned to use in good working order.Evaluation method code was corrected.
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Event Description
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It has been reported to philips that there were intermittent shutter errors.The issue was found during clinical use.No harm has been reported to philips.Philips has started an investigation of this complaint.
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Search Alerts/Recalls
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