The action of the user and spouse was an attempt to rotate the clusters in order to switch the position of the two sets of drive wheels and thus try to ensure even tire wear.Stair mode is only intended for use on stairs.Per the user manual, "the device does not balance itself during stair climbing".This is covered in the certificate training program for the user and the assistant during stair climbing.If stair mode is initiated on level ground without steps, and the device is pulled backward, the device tipping and falling over is expected behavior.The initial report from the user stated his spouse only sustained a bruised hip.Upon further discussion with the user five days after the initial report, he clarified that his spouse broke her pelvis as a result of the event.Mobius retrieved the logs from the device.No device malfunction was indicated in the logs.Assessment of the logs corroborated the user's account that a fall had occurred, and indicated that the fall was due to user error.
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