At this time, product has not yet been returned.An extended investigation has been performed for the reported complaint, and it has been determined that there was no indication that the product did not meet specification.The dhrs (device history record) for the libre sensor and sensor kit were reviewed, and the dhrs showed the libre sensor and sensor kit passed all tests prior to release.If the product is returned, a physical investigation will be performed and a follow-up report submitted.The date the incident occurred is unknown.The date entered in section b3 is the date abbott diabetes care became aware of the event.All pertinent information available to abbott diabetes care has been submitted.
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A customer reported a high readings issue with the adc device.The customer reported higher sensor readings, with symptoms of headache, drowsiness, hot flashes with sweating, difficult to breathe, and a loss of consciousness.The customer was taken to hospital where they were provided treatment to raise glucose levels.The customer reported additional treatment of steroids, antibiotics, and insulin (dose/type unknown).There was no report of death or permanent injury associated with this event.A readings comparison of 125 mg/dl with the sensor against 49 mg/dl and 69 mg/dl with a healthcare meter was provided.The results when plotted on a parkes error grid fall into the "d" zone, showing the difference in values to be clinically significant.
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