The customer reported on (b)(6) 2023, at 11:32 am in the intensive care unit, box 14, a patient had asystole.The asystole alarm would have sounded at the central and monitor, the nurse would have seen an alarm in the bedside banner but as there would have been no pop-up, the nurse would not have seen the seriousness of the alarm.The patient died.
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The logs were retrieved from the customer to be interpreted by a philips product support engineer (pse).The pse evaluated the logs.The logs revealed that mon 1, 2, 4(mon3/box14) were sending alarm popups as configured.Per the customer statement, the inter-team banner showed the red alarm.The asystole alarm occurred at 11:32:59 for box14 and the alarm popped up on the other three monitors mon 1, 2, 4.Because box14 was the source of the alarm, it did not show a pop up on box14.Less than one minute later, box14 received an alarm pop up from box13 reinforcing this pop up worked as designed.The pse evaluated the logs provided and revealed the device worked to specification.The ivpm ifu provides information about alarm popups behavior.They do not work when there is a menu open on the monitor, which happened in this particular situation.The device remains at the customer site.
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