A facility returned the cusa excel 36khz straight handpiece each1 (c2602) for "no output and loss of m-power" issue.During testing of the handpiece by an integra technician, it was observed that between the transducer and housing, the top lip of the housing melted due to faulty transducer and the heating of the device.There was no patient involvement or user injury.
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The excel 36khz straight handpiece each1 (c2602) was returned for evaluation: device history record (dhr): the dhr documentation was reviewed and no anomalies during the manufacture or packaging that could be associated with the complaint incident was observed.Failure analysis - investigation of the returned device showed that the q-power was very high, the stroke small, and housing damage due to heating and faulty transducer.The transducer, housing and o-rings were replaced to resolve all issues.Root cause - the root cause was confirmed as transducer delamination because of transducer braze degrading in the field.Additionally, the device had a defective cooling system due to blockage/kink in the tubing causing the handpiece to overheat.Corrective action was raised specific to 36khz handpiece c2602 and transducers which involves braze material from supplier was incorrect and contained zinc.The risk remains acceptable.For further information relating to the handpiece and torquing procedure, please consult: excel handpiece ifu available online at integra.Com.
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