This complaint investigation was closed based on the device not received, therefore the reported failure mode was not confirmed.In the event that the device is received, the complaint will be reopened and the investigation will be updated with new results.Alleged failure: expired product.Probable root cause: design.- inadequate shelf life for product.Application.- failure to verify expiration status of product prior to surgery.The reported failure mode will be monitored for future reoccurrence.Additional investigation was conducted on this event.From the further investigation conducted it revealed that that the failure was attributed to a usage error, specifically the oversight of checking the expiration date by both the surgeon and the operating nurse.Also the hospital warehouse staff and the sales representative that are responsible for managing the consignment inventory failed to detect the expired device on time, prior to the distribution to the or and the failure detected only after the device was used.The local sales representatives are trained and instructed on how to manage consignment inventory and intended to mitigate the risk of having an expired in consignment inventory.The following actions were taken in response to the incident: - a thorough inventory check was conducted in the hospital warehouse to ensure there are no additional expired devices on stock - the sales representative received training on the relevant procedure.- a training to the surgeon and the operating room team, emphasizing the importance of verifying the device's expiration date before use was made by the hospital¿s hr.- a conversation with warehouse personnel was made by the sales representative to emphasize the significance of maintaining strict control over stock to prevent similar occurrences in the future.It is crucial to note that this event represents an isolated occurrence since the device's market introduction.Furthermore, a follow-up examination of the patient's post-operative condition, conducted more than five months after surgery, confirmed the patient's well-being without any issues.Consequently, apart from the implemented local measures, no further actions are deemed necessary.Manufacture date is not known.H3 other text : 81.
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