The device was not returned for evaluation.User review of mapping in planning did not identify the issue.There are specific steps within the software application for the user to confirm mapping.There are tools available to adjust, if needed.Based on the available information, a root cause for the reported issue could not be determined.Confirmation was received that the facility continued to use the navigation system after the reported event.Veran will continue to monitor field performance for this device.This event is being reported as a corrective action following a retrospective review of complaints in response to an observation from an external inspection.D4: software version 4.3.1.
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