Device evaluation summary: the reported failing wet quality controls was verified during service.The service technician duplicated the problem as described.Upon internal inspection, the technician found that the lift wire parallelism was out of range and that the flag sensor board was not seated fully forward.Further inspection revealed a loose screw on the motor side of the lift wire assembly causing the parallelism deviation, and it was noted that the flag sensor and heat block connectors of the actuator harness assembly were filed down resulting in loose fitment of the flag sensor board.The issue was resolved by replacing the actuator harness assembly and tightening the screw.During servicing the technician noted excessive noise from the floppy drive during the power on cycle.The issue was resolved by replacing the floppy drive.Preventive maintenance was performed per specifications.Conclusion: complaint is confirmed for the act plus instruments reported issue of failing wet quality controls.No patient/clinical safety issues reported.Trends for issues with this product are reviewed at quarterly quality meetings.The act plus white paper describes the most common failure modes and the clinical impact of these.This regulatory report is being submitted as part of a retrospective review and remediation per d00953163 as part of a capa action.Medtronic is submitting this report to comply with fda reporting regulations under 21 cfr parts 4 and 803.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information and has provided as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any ¿defects¿ or has ¿malfunctioned¿.These words are included in the fda 3500a form and are fixed items for selection created by the fda to categorize the type of event solely for the purpose of regulatory reporting.Medtronic objects to the use of these words and others like them because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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