Model Number SYS-4000 |
Device Problem
Connection Problem (2900)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 01/16/2023 |
Event Type
Injury
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Manufacturer Narrative
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The subject device was not returned for evaluation.The connector cable port was replaced on-site which corrected the reported issue.Veran will continue to monitor field performance for this device.This event is being reported as a corrective action following a retrospective review of complaints in response to an observation from an external inspection.
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Event Description
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The site recently replaced their connector cable port due to it being broken.During their case they continued to receive a "vpad not connected" error message.They tried several different connector cables and were still receiving this error message.They decided not to proceed with veran.Although there was no death or serious injury, this event is being reported due to the navigated procedure being discontinued after the patient was under anesthesia.
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Manufacturer Narrative
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This report is being supplemented to correct b3: event date of the initial medwatch report.B3 should be (b)(6) 2023.
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Manufacturer Narrative
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This report is being supplemented to provide the results of the investigation of the reported issue.The connector piece that was replaced was not returned, so no further investigation of the failure mode could take place.According to the investigation, there are several potential causes for the connector piece to break in the cable port including accidental or improper handling, plugging in the wrong instrument, or physical damage to the relevant components.A definitive root cause could not be determined.
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Search Alerts/Recalls
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