The complaint investigation for false reactive architect cmv igg result included a review of data and information provided by the customer, ticket trending review, device history record review, and labeling review.Return testing was not completed as returns were not available.Data and information provided by the customer were reviewed and support the complaint issue.Trending review did not identify any trends for the issue for the product.Device history record review did not identify any non-conformances or deviations with the likely cause list number and complaint issue.Labeling was reviewed and sufficiently addresses the customer's issue.It is possible that the false positive cmv igg result obtained on the architect platform may been due to reagent/sample integrity issues at the time of testing.Details around specimen handling are outlined in the product package insert.Per product labelling, specimens which are heat-inactivated, pooled, grossly hemolyzed (> 500 mg/dl hemoglobin) or have obvious microbial contamination should not be used with this assay.For accurate results, serum and plasma specimens should be free of fibrin, red blood cells, or other particulate matter.Serum specimens from patients receiving anticoagulant or thrombolytic therapy may contain fibrin due to incomplete clot formation.To prevent cross contamination, use of disposable pipettes or pipette tips is recommended.All samples (calibrators, controls, and patient specimens) should be tested within 3 hours of being placed on board the architect isystem.Based on this investigation, no systemic issue or deficiency with the architect cmv igg reagent was identified.
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