Model Number 865071 |
Device Problem
Incorrect Measurement (1383)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 06/07/2023 |
Event Type
malfunction
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Manufacturer Narrative
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Philips is in the process of obtaining additional information regarding the reported event and the investigation is ongoing.A follow-up report will be submitted upon completion of the investigation.
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Event Description
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The customer reported that the spo2 numbers not correct and reliabel from the device.The device was in use at time of event, there was no adverse event reported.
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Manufacturer Narrative
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After further investigation this complaint is deemed no longer a reportable event.It was reported the device presented with the following: spo2 numbers not correct and reliable.The customer stated that the spo2 numbers not correct and reliable.The philips field service engineer was at the customer site for onsite service.Objective evidence was provided that demonstrates no malfunction occurred, then under such a case the device is operating as designed and as configured.It was confirmed that the reported issue was caused by an non-philips spo2 sensor.There was no report of a death or serious injury, nor was there a report of any adverse impact to any user or patient.
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Search Alerts/Recalls
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